Privacy Policy

Neaum Crag Services (“we”, “our” or “us”) respect your privacy and appreciate your personal data is valuable. Our privacy policy summarises the information we might collect from you, what we will do with it and not do with it in compliance with the General Data Protection Regulation (GDPR) 2018.

The policy applies to all personal data (PD) we might collect whether that’s in person, by telephone or through online locations such as the website. Use of our website (https://www.neaumcragservices.co.uk/) and any other sites that we operate is subject to your agreement with this policy unless a separate privacy policy has been provided.

We are committed to protecting your privacy, while providing you with the best service available. Our privacy policy sets out how we will deal with the information we receive about you and is subject to the conditions of use.
 By using this site, you agree that you do not object to us contacting you for any of the reasons outlined here and that you do not consider this to be a breach of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

What information do you collect and how do you do it?

We collect information from you when you book a lodge with us (Personal Information).

We use your Personal Information to:

  • Process your orders

  • Contact you if there are any queries in relation to your orders

  • For statistical purposes to improve this website and its services to you

  • Administer this website

  • Tell you about products or special offers that we think may be of interest to you

Do you sell my personal information?

We may need to share your information with third parties, e.g. credit card companies, in relation to your booking or because we are required to do so by law. We will not provide your Personal Information to any third party for mailing or marketing purposes.

What we do with my personal data?

It’s always up to you whether you wish to provide us with your personally identifiable information.

Personally identifiable information includes:

  • Name, email address, phone number and address

  • Your computer's IP address indicating where your computer is located on the internet

If you provide us with personal information, we will not:

  • Sell or rent it to a third party with your permission

  • Disclose your personal data unless required for reasons by law

Where do we store your personal data?

Any information you provide us will be securely stored on servers that we access through our third party suppliers, all of whom we believe to have a clear commitment to upholding the requirements of GDPR. Where possible, we will choose to store personal data within the UK or EEA, however the nature of such online services may mean that your data is held outside of the UK and the EEA. We’ve provided details of these providers with links to their privacy policies below.

Security

We take appropriate measures to ensure the continued security of our computer network and operating systems.

Our site may also be linked to websites operated by third parties. These links are meant for your convenience only. Links to third party sites do not constitute endorsement on the part of Neaum Crag Services of those sites and we are not responsible for the privacy practices of the owners and operators of those sites. We encourage you to review the privacy policies and practices on each site before you submit any personal information.

Cancellation Policy

See our Booking Terms & Conditions

Cookies

What Are Cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. The cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Our cookie policy is applicable to all websites and services that we operate.

Cookies anonymously track use of our website and may enable specific features to enhance your browsing experience. You can refuse to accept cookies by activating the setting on your browser which allows you to block the setting of cookies. However, if you select this setting you may be unable to use certain features of our website.

We use cookies to collect specific types of information including:

  • The date and time of your visit;

  • The pages you visit; and

  • The address of the web site from which you linked to us (if applicable).

This is solely statistical data that enables us to analyse customer trends and does not identify personally identifiable information.

For further information about cookies, you may like to visit www.allaboutcookies.org.

Which cookies we use

Google Analytics

Like most websites, we use Google Analytics (GA). We use this to see how many people use our website and better understand how they find and use our web pages. GA does not collect data that can personally identify you from your visit to our site, however we consider Google to be a third party data processor. You can stop GA from tracking any part of our website by disabling cookies in your web browser.

Our chosen website statistics software is Google Analytics which uses several cookies, as detailed below.

Other Cookies

Our site uses social plugins to connect with social networks, including Facebook and Twitter. If you are signed in to these services, these cookies are set by the respective sites and are not the responsibility of Neaum Crag Services.

Other tracking tools

We may use other tracking tools on our website that collect information about how you use our site and the pages you visit. None of these tools will allow us to identify your personal data unless you specifically provide this to us using an online form. Data that might be collected by these tools includes (but is not necessarily limited to):

  • Your device type, operating system and browser type

  • Your device screen resolution

  • Your country

  • Mouse events

  • Keypresses

  • Referring URL and domain

  • Pages visited

  • Date and time pages were viewed

Our website hosting

Our website is hosted by Squarespace. All website traffic is encrypted and delivered over https.

Squarespace is a US based company and are a third-party data processor.

Third party data processors

We may store your data on servers provided by third party vendors, or through services who process personal data on our behalf. These third parties may be based outside the UK and we are satisfied that their own privacy policies meet the requirements of GDPR.

Specific services might include:

  • Our customer relationship management system (CRM)

  • Digital marketing tools such as website analytics

Named third party providers and their respective privacy policies are:

  • Google (https://privacy.google.com/businesses/compliance)

  • Hotjar (https://www.hotjar.com/legal/policies/privacy)

  • Sumo (https://help.sumo.com/hc/en-us/articles/218958727-Privacy-Policy)

  • Microsoft (https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx)

  • Squarespace (https://www.squarespace.com/privacy/)

  • InnStyle (https://www.innstyle.co.uk/privacy-policy)

  • Facebook (https://www.facebook.com/legal/FB_Work_Privacy)

Data breaches

In the event of a data breach, either through our own storage or that of third parties, we will report this to the Information Commissioners Office and relevant individuals within 72 hours of it being identified.

Your right to access personal data

You’re entitled to be able to request details of the personal data we hold about you without a fee. Please contact info@neaumcragservices.co.uk with details of your request and we’ll respond as soon as is reasonably possible.

Registered office: NEAUM CRAG SERVICES, LOUGHRIGG, AMBLESIDE, CUMBRIA, LA22 9HG, UK

Changes to our policy

We reserve the right to amend our policy from time to time in line with new legislation or best practice. We will not explicitly inform you of changes to our privacy policy, so recommend you check this page occasionally for specific details.